The Customer Value Group embeds Customer Value Management Best Practice Intelligence into our award winning software platform, Value+

The Order to Cash Solution used by the world's best companies

Value+ Solutions

Best-of-breed integrated collections

and customer service software to drive

cashflow, improve service and reduce cost

Accounts Receivable Performance and Reporting

 

  • Train the customer to pay to terms
  • Target <3% overdue debt
  • Monitoring of performance and diagnostics down to transaction
  • Enhanced deployment and management of SLAs and Targets

Process Productivity and Control

 

  • Prioritisation of OTC activities and automation
  • 15%-30% reduction in FTEs
  • Customer segments and strategies
  • Client management of resources’ priorities
  • Regular and uniform client customer experience

Customer Care Management

 

  • Incidence and root cause of queries, disputes, 95% queries resolved in <2 days
  • Increase quality and dependability of the customer relationship

Consider your customer relationship in terms of cashflow generated, cost incurred and service delivered and your customers will thank you

Understanding the financial value of customer relationships is a complex task, made all the more difficult because of the disconnect between sales & marketing and the finance team.

How can we reconcile cashflow vs cost, cost vs service, payment vs satisfaction?

The solution is Customer Value Management (CVM).

Customer Value Management is a collaborative approach that combines excellence in Accounts Receivable management and CRM by introducing shared language, processes and metrics – making the task of enhancing customer service, cashflows and maximising customer profitability simple, without requiring a complete restructuring of complex and sophisticated business functions.

Find out more about us, our solutions and client successes.

For one blue-chip multinational, implementing CVM enabled it to:

  • Reduce Operating Costs by 28%
  • Reduce AR by a third
  • Delight customers with new administrative improvements

All delivered in under four months.

The Customer Value Group’s CVM solutions are used to managing customer relationships worth €12bn and counting. Clients can expect to see an ROI of at least ten times the total cost of our engagement.

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What’s all the buzz about?

We improved our cashflow by €34m in 6 months using The Customer Value Group’s Workflow Solution to better coordinate our Credit, Collections and Dispute management activities

CREDIT MANAGER
XEROX

Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than €5m over the next 3 years

CUSTOMER SERVICES MANAGER
UNIMASTERS

The software system went live in October/ November, and within six weeks, £4.2m of additional cash was delivered with multiple payback on the investment. Following such positive early results, we delivered an additional cash flow improvement of around £100m within 18 months.

PROJECT MANAGER
RWE NPOWER

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