Contact us at the Customer Value Group on +44 207 183 8100

PONDER THIS

"We use Gartner extensively. When we asked for a recommendation in the Collections arena, our Gartner consultant said:There's not much out there except for CVG"

- a leading global supplier of tools and industrial components

In the news...

BRIDGING THE GAP

The tighter economic conditions have prompted businesses looking
for competitive advantage with their customers to implement best
practice software that integrates AR credit and collections with
customer service management, as Dickie Bielenberg explains.
[Read more...]
The Customer Value Group: Microsoft GOLD Certified Partner

The Customer Value Group is a Software company focused on enabling best practise in clients' Accounts Receivable and Customer Service management.

Our software and approach drives tangible and sustainable improvements to CASHFLOWS, through AR reduction, COST, through automation and CUSTOMER SERVICE through improved dispute management.

With clients across Europe, the US and Asia, The Customer Value Group is specifically geared to providing easily measurable return on investment for large multinational companies requiring sophisticated, multilingual, AR management automation software and services.

Find out more about Value Generation, The Customer Value Group, our products and solutions and client successes or just get in touch.

What's all the buzz about?

We improved our cashflow by €34m in 6 months using The Customer Value Group's Workflow Solution to better coordinate our Credit, Collections and Dispute management activities

CREDIT MANAGER, GLOBAL TECHNOLOGY COMPANY

Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than €5m over the next 3 years

CUSTOMER SERVICES MANAGER, GLOBAL UTILITY

The software system went live in October/ November and within six weeks £4.2m of additional cash was delivered with multiple payback on the investment. Following such positive early results, we delivered an additional cash flow improvement of around £100m within 18 months.

PROJECT MANAGER, GLOBAL UTILITY