CVG APPROACH
CVG Value+ is a user-friendly application for all employees involved in customer financial relationship management. It fills the functional gaps found in ERPs (SAP, Oracle etc) allowing you to manage your customers in terms of collections, disputes, deductions and risks.
We have a very clear value proposition for finance department heads:
- A sophisticated AR Management Dashboard which enables the transparency of AR performance across multinational organisations in multiple currencies and languages
- Delivery of enhanced cash-flow through reduction in overdue AR and DSO
- Improving customer query and dispute management through resolution automation, shorter cycle times and root cause eradication
- Enabling cost reduction through process automation and simplification
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“The most sophisticated Collections and Dispute Management System in the world”
Project Sponsor, Global Electronics Giant
Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
"Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than £5m over the next 3 years."
Customer Services Manager, Global Utility
