OUR APPROACH
At The Customer Value Group our ethos is to grow as a result of our clients’ growth, as they realise their commercial goals. Where we differ from traditional consultancies is our offer of the speed, value and innovation benefits provided by leading-edge software solutions. Where we differ from the typical software vendor is in providing the sustainable, sympathetic programmes which clients would expect from seasoned experts in business process transformation. The positive effect of The Customer Value Group lives on long after the team has left the building.
The Customer Value Management universe is centred around making customer relationships as profitable as possible. To achieve this, our holistic solution approach targets cost, cash and service - treating each as a symbiotic, inter-dependent piece of the CVM benefits jigsaw.
DRIVING DOWN SALES & ADMINISTRATION COSTS
The Customer Value Group’s approach focuses on key cost drivers in the invoice-to-cash process. By deploying leading-edge processes, activity management and workflow technologies in the credit, collections and customer service areas, our clients can identify customer service issues early, reduce administrative error rates, streamline and automate complex manual processes and reduce interest expenses by converting uncollectible AR into cash.
ACCELERATING THE INVOICE-TO-CASH CYCLE & MAXIMISING CASHFLOW
Through the management of credit risk, appropriate segmentation of customers and selective automation and management of collection activities, The Customer Value Group’s clients are more effective at collecting cash against outstanding invoices. Our approach identifies and automates the resolution of customer service issues early to ensure that collection cycle times are reduced and AR/cash conversion is accelerated.
ENHANCING CUSTOMER SATISFACTION, LOYALTY & RETENTION
The Customer Value Group’s solutions bridge the gap between traditional customer service software and financial best-practice credit and AR collections. The convergence of these two areas in one unique solution enables our clients to focus on processing customer service items and manage credit and AR collections using just one system. In addition, our clients measure the cost of customer service and can evaluate which customers upon whom to focus their valuable resources.
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Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
Customer Services Manager, Global Utility
