Improve Collections
How Does it work?
CVG Value+ supports credit controllers and collectors through its segment-specific collection strategies configured in the workflow engine. This creates automated actions such as diary events, reminder letters and statements.
Benefits
The direct translation of business needs into operational processes means that:
- Manual workarounds are eliminated.
- Each collection and dispute management task must lead to a business outcome - such as a promise to pay, cash collected or a resolved dispute – with no black holes.
Unique Functionality
This functionality is available to collectors and other customer service users who may be identifying disputes and queries. The integration of customer services with AR provides a set of shared metrics, reporting and visibility across the processes. This means that AR collections is made significantly less complex and customer service processes are brought more in line with company objectives and customer expectations.
We help our clients reduce DSOs and overdues, focus on proactive chasing of current debt, improve customer relationships through early focus on service issues and reduce process complexity and cost.
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Project Sponsor, Global Electronics Giant
Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
