The Customer Value Group

Value Generation

Business Insight

There is a missed value opportunity in the market. Companies have ever more demanding customers, whilst finances are managed in a silo structure, preventing 360° view of customer activities and resulting in a sub-optimal experience for both finance and sales in the management of key customer relationships.

Our Approach

In a phrase, it's called Customer Value Management (CVM). CVM is a collaborative platform bridging the worlds of Accounts Receivable (AR) and Sales, where shared language, policies and metrics exist. CVM exists to mesh internal silos together to create a truly joined-up customer-orientated environment.

Delivery

Typically, our programs will deliver large tangible improvements within a 2-4 month timeframe. Recent client engagements have delivered:

• 30% reduction in AR and interest costs, generating significant client cashflow improvements as well as a reduction in bad debt write-offs through enhanced credit risk management
• 25% reduction in operating costs by consolidating/streamlining and automating complex manual processes and eradicating administrative errors
• 98% customer retention by offering a one-front to the customer approach to collections and customer service management and by monitoring profitability and predicting customer churn

We are specifically geared to providing easily measurable improvements in performance and a significant return on investment. Clients should expect a return of more than 5-10 times the total cost of the software.

Our solutions are currently deployed in managing customer revenues worth €12bn and counting. We license our software on a commercially flexible basis including Gainshare and ASP models.