COMPANY
Our mission is to grow as a result of our clients' AR management success
The Customer Value Group (CVG) was formed as a division of a Global Working Capital consulting group. We are an independent software company which has captured and distilled the essential expertise in transforming Credit, Collections and Customer Service policies and processes within the innovative framework of a leading-edge software solution.
We are not a typical software vendor, we offer sustainable, sympathetic programmes. We are also not a traditional consultancy, we offer speed, value and innovation. What's more we operate a risk-share model, typically delivering an ROI of 5-10 times the cost of engagement.
As a technology venture born of a seasoned and expert global business, the benefits we provide to clients combine both the values and deliverables of established and mould breaking approaches:
- 30 years of best practice with the world's top corporations distilled into The Customer Value Group's software
- Software benefits of speed, value and innovation
- Business benefits of measurable, sustainable results
- International attitude and delivery - language, currency, customs
- Compatibility with existing ERP, legacy systems and data sources
- Collaborative, energetic, practical and empathetic people who think about what it will be like for the client on the day that they leave as much as the challenges on the day they arrive
The Customer Value Group clients manage the Credit, Collections and Customer Service tasks relating to more than €12bn of revenues by using our approach in 8 countries, 7 languages and multiple currencies.
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Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
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