The Customer Value Group

News

Major Technology Company selects CVG Value+

7th December 2010

The Customer Value Group (CVG), the provider of Accounts Receivable (AR) and Dispute Resolution systems, today announced that a major European Technology Company has selected CVG Value+ to manage its AR processes and collections.

The client will install CVG Value+, the leading AR and Dispute Resolution software package, to improve collections and recovery rates and reduce AR, while increasing efficiency in the collections department.

CVG Value+ will act as overlay software to their existing SAP systems, bringing the credit and collections functions – currently inconsistent processes across multiple business units and regions - into one controlled process.

The Project Sponsor says, “Cashflow has been a focus for a while. We simply were not getting best practice results from our ERP systems which forced rigid and manually intensive processes. After a review of the market, we selected CVG Value+ as it offers rich functionality and a high degree of flexibility which allows system changes to be made internally at a business level. CVG was the clear leader through our selection procedure, and was made especially attractive by its proven rapid implementation path, flexibility of approach and commercial proposition.

”Project-wise, we have opted for a pilot implementation in one country where we will define our process blueprint. After this we will use this blueprint to roll out to another 23 countries. We fully expect to reduce our Overdue AR by 30% within the first 12 months as a result of this program.”

Dickie Bielenberg, Managing Director, CVG adds, “The race is on for companies to stockpile cash for M&A activities in 2011. The key to this is increased cashflow and it is in this area that companies need to differentiate themselves in order to continue to grow. A pivotal aspect of this is the software they use and, by extension, the service they offer their clients. We are delighted this major player has chosen CVG Value+ as part of its growth plan and we are proud to partner with them.”

Global Electronics Giant selects CVG Value+ Accounts Receivable Software

7th September 2009

The Customer Value Group (CVG), the provider of best practice Accounts Receivable and Customer Service software, today announced that a Netherlands-based electronics giant has selected its Accounts Receivable and Dispute Resolution software, CVG Value+.

The project will improve collections and recovery rates while increasing efficiency in the collections department through both improved collections practices and automated dispute resolution. In the rollout, CVG Value+ will interface with a number of separate SAP systems.

The client will install CVG Value+ in three business units in multiple countries, taking advantage of CVG Value+'s multi-language and multi-currency functionality.

To date, the rollout is live in the UK with an implementation already started in the USA. Implementations in Germany, Poland, France and the Netherlands are also scheduled to commence in 2009.

Also considered in the selection procedure were SAP and Sungard’s GetPaid. CVG Value+ was selected as it is the only system on the market to perfectly integrate collections with customer dispute management. Further, the client was impressed not only by the flexibility of CVG Value+ but also by the flexibility and experience of the Customer Value Group as a company.

Dickie Bielenberg, MD, Customer Value Group, says: "We are delighted to welcome another major household name to the CVG family. For many years, corporates have had a limited choice when it came to specialised accounts receivable and customer service software. With CVG Value+ now becoming the solution of choice in the market, we are sending the clear message that quality, service, flexibility and future-proofed software is finally available."

The ICM 09 Conference

17th March 2009 - ICC, Birmingham UK

The Customer Value Group participated in this year’s ICM 09 conference. CVG was a key sponsor at the event and an impressive line-up of industry speakers covered both commercial and consumer credit management issues. Read more

Above - the Customer Value Group team

During the event, the Customer Value Group held a prize draw for a Philips iPOD entertainment system. This was won by John Maul of Smith & Williamson, pictured below. The award was presented by Philip King, Director of ICM and Alex Buxton, Sales & Marketing Manager, Customer Value Group. Congratulations John!