The Customer Value Group
Redefining Customer Value
The Customer Value Group is a software company focused on enabling best practise in clients' Accounts Receivable and Customer Service management.
Our software and approach drives tangible and sustainable improvements to:
- CASHFLOWS, through AR reduction
- CUSTOMER SERVICE through improved dispute management
- COST, through automation
With clients across Europe, the US and Asia, The Customer Value Group is specifically geared to providing easily measurable return on investment for large multinational companies requiring sophisticated, multilingual, AR management automation software and services.
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"We use Gartner extensively. When we asked for a recommendation in the Collections arena, our Gartner consultant said: There's not much out there except for CVG."
Leading global supplier of tools and industrial components
Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
"Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than £5m over the next 3 years."
Customer Services Manager, Global Utility
