Product Benefits
Collaborative, stand alone system OR integrated with existing financial / ERP and financial packages
Cash benefits:
- Improve terms or renegotiate stricter terms
- Reduce overdues and get customers to pay on time
- Accelerate billing and ensure bill gets out on time
Profitability benefits:
- Reduce write-offs and ensure customers can pay
- Reduce price leakage
- Minimise credits and adjustments
- Improve productivity, train, automate and prioritise to improve efficiency and effectiveness
Service benefits:
- Reduce customer disputes and queries and so provide better service to customer
- Standardise processes and make transactions easy to process
- Improve flexibility and stay reactive to market demands and trends
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"We use Gartner extensively. When we asked for a recommendation in the Collections arena, our Gartner consultant said: There's not much out there except for CVG."
Leading global supplier of tools and industrial components
Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
"Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than £5m over the next 3 years."
Customer Services Manager, Global Utility
