The Customer Value Group

CVG Services

Migrating to or implementing an Accounts Receivable system presents an ideal opportunity for you to realise substantial gains in competitive advantage and operational efficiencies. CVG Professional Services can expertly guide you through a safe, predictable and successful implementation. Through its management consultancy service, CVG ensures you maximise the benefits of your new system. We are committed to providing you with the highest standards of professional services before, during and after each project.

CVG Implementation Services

CVG Professional Services has implemented AR systems in over 100 locations over the past five years, and has amassed hundreds of years’ experience. Using our time-proven implementation methodology, our implementation teams can guide you through your AR system implementation, delivering solutions faster, safer and more cost effectively than ever before.

During the course of your CVG Value+ implementation we are always mindful of your evaluation of the initial return on investment that justified your selection of CVG Value+ in the first place. To ensure this commitment is met, CVG offers a service where they can monitor the progress of your project to check the status and quality of all planned project deliverables.

CVG Operational Performance Service

By conducting a thorough review of your business processes, proposing a set of business transformation activities and aligning the recommended process changes to CVG Value+ , the CVG Operational Performance Service (COPS) can identify both system and non-system requirements that will generate immediate business value yet ultimately maximise the benefits of a core system replacement when appropriate. A CVG OPS engagement delivers a clear view of the end-to-end process design required to support the proposed enhancements - or indeed the business case for AR system change.

CVG Application Management Service

Through CVG Application Management Service (CAMS), many aspects of your work in supporting your CVG Value+ system implementation can be carried out by CVG’s highly experienced CVG Value+ staff.

CAMS can support your local implementation and offer remote administration services. Through this service you will be able to enjoy low cost and high quality CVG Value+ support - leaving you to get on with the business of Accounts Receivable.

CVG Value+ Training

CVG believes that the training of staff is key to extracting maximum value from and protecting the investment in your CVG Value+ implementation. A well trained person will operate much more effectively, will make fewer errors, cause fewer disruptions to the business, and will be able to go about their job more quickly and smoothly by being less dependent on other sources of help on a regular basis.

CVG recognises that skilled, knowledgeable and motivated staff is key to attaining top performance in any organisation. We are constantly revising and improving our training approach, the format and content of our training courses, for our own staff, clients and partners.

From the beginning . . .

CVG recognises that knowledge transfer is key in every implementation project. Our training process starts by putting significant familiarisation and training courses into the initial project phase of the new CVG Value+ implementation; long before the system is actually rolled out. This means that with the new knowledge gained, your staff can build their skills and experience by being involved in the implementation project pretty much from the start. This also means that clients become less dependent on CVG by the time the implementation goes live.

 . . . to post live

CVG operates a perpetual programme of functional improvements and innovations encapsulated within yearly releases of CVG Value+. Each release comes with functional improvements and additions - keeping CVG Value+ current and helping you to stay ahead in the market. CVG offers a programme of regular follow-up training courses, helping you protect your CVG Value+ investment and take maximum advantage of new CVG Value+ functionality.