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"We use Gartner extensively. When we asked for a recommendation in the Collections arena, our Gartner consultant said: There's not much out there except for CVG."
Leading global supplier of tools and industrial components
Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
"Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than £5m over the next 3 years."
Customer Services Manager, Global Utility
