Articles, White Papers & Research
Articles
- August 2010 - Accounts Receivable Team Management - Where is your time best spent?
- July 2010 - The Myths and Truths of ERP Systems - Why ERP systems cannot manage AR effectively.
- June 2010 - Managing Inbound and Outbound AR Communication - Is all your AR communication handled in the most effective and efficient way possible?
- May 2010 - Predicting DSO, Payment Performance & Cashflow Performance of Customers - Would you rather use art or science to predict the future?
- April 2010 - The New Dispute Management Trend Test - If you are not on top of how the Market has changed with regards to Dispute Management, you are probably losing 22% of repeat business every year.
- March 2010 - Accounts Receivable KPIs and Dashboards - Measure, monitor and focus your AR activities
- February 2010 - The Problem with Short Payments - Are short payments killing your DSO figures?
- October 2008 CFO Working Capital Conference Survey Results - These are the survey results from a survey conducted at this year's CFO Europe Working Capital Conference in Brussels.
- July 2008 - AR Collections Automation Software - Bridging the Gap
- January 2008 - Credit Collections and Risk World - Can collaboration halt the rise in DSO figures across Europe?
- November 2007 CFO Working Capital Conference Survey Results - These are the survey results from a survey conducted at this year's CFO Europe Working Capital Conference in Brussels. Fifty one CFOs gave their inputs into three questions about the working capital challenges within their organisations.
- October 2007 - Credit Collections and Risk World - The Problem of Bad DSO levels - Credit management is taking on a far more proactive role in companies across Europe, as studies continue to reveal the impact of poor collections on the bottom line
- August 2007 - Credit Today - Bridging the gap - Workflow systems let your business make the most of its personnel and assets
- July 2007 - Credit Collections and Risk World - Boost Customer's Value - Debts tied up in disputes and queries are costing European companies dearly, and new research shows just how much you can save by optimising your collections cycles
- January 2007 - Financial Director - Streamlining the financial supply chain - How teamwork and technology can solve the problem of uncollected cash
- Microsoft Business Insights features The Customer Value Group
- October 2006 - Credit Control - CFOs drive performance with a real-time view of working capital
- October 2006 - Credit Collections and Risk
- October 2006 - Business Credit Management UK - Software solution from The Customer Value Group targets the causes of customer non-payment and its financial impact on the bottom-line or read about it online
- October 2006 - Credit Today - Late for a very important date
- October 2006 - Financial Director: Would you credit it? - More effective collection processes are needed to prevent late payment from impacting on companies' cashflow
- 28 September 2006 - Credit Control Online - Customer Value Group uncovers €27.8 billion profit opportunity
- September 2006 - Credit Today - Coordination is key in payments
- 15 September 2006 - Utility Week: Bureaucracy 'halves debt collection'
- 29 August 2006 - Credit Control: The Financial Impact of Bad Customer Service
- 19 August 2006 - Billions and billions and billions owed EU firms or read the article online at CRM Web blog
- 16 August 2006 - Business Credit Management: £37.6 million in profits evaporates every day as 24% of outstanding invoices go unpaid and uncollected
- 8 August 2006 - Business Credit Management: Water companies pour profits down the drain
- 17 July 2006 - City A.M.: How to manage customers and keep them coming back
- 15 July 2006 - Credit Today: Europeans losing €14bn
- 22 June 2006 - CCR magazine: Firms losing profits through bad debts
- 20 June 2006 - The Business: Late payment in bills cuts €37m off profits every day - By Tony Glover
- 20 June 2006 - Credit Control: €37.6 million in profits evaporates every day as bills go unpaid or read the article online at Credit Control
Data on CVG
- The Customer Value Group Briefing Paper
- Who is the Customer Value Group? - In One Page
- Asset Failure - Why businesses are putting their customers last
- Europe’s top 1,000 companies pour €14bn profit down customer service drain
- CVG hatches from incubation and unveils £200+ million client dividend
- Background on the Customer Value Group
- SmartView Dashboard
- ValueFlow Workflow
- CVG Cartoon
White Papers written by CVG
White Papers from the NACM
- Business Credit - The Need For Autocash In The Collection And Deduction Process
- Business Credit - Prevent What You Can, Manage What You Can't: The Role Of Technology In Deductions And Dispute Management
- Business Credit - One Size Does Not Fit All In The World Of Accounts Receivable Best Practices
- Business Credit - Improved Relationships Through Agile Receivables Management
White Papers from the NACM
- 2007 AR Performance of the largest 1000 companies across Europe - This is a report on the AR performance of the largest 1,000 companies across Europe.
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“The most sophisticated Collections and Dispute Management System in the world”
Project Sponsor, Global Electronics Giant
Bridging the Gap
The tighter economic conditions have prompted businesses looking for competitive advantage with their customers to implement best practice software that integrates AR credit and collections with customer service management, as Dickie Bielenberg explains.
"Our call centre can now manage many more inbound and outbound customer calls with a 75% smaller team. This will save us more than £5m over the next 3 years."
Customer Services Manager, Global Utility
