ABOUT
“We are all about people. We believe technology and consulting should always fit around our customers and responding to them with personality and character is what matters. As a business, our mission is simple – to be the best at empowering our clients to deliver true Customer Value Management and in so doing, be part of our client success.”
The Customer Value Group (CVG) was formed as a division of the highly successful working capital consulting practice, REL Consultancy Group (now The Hackett Group Inc.).
The Customer Value Group is an independent company and has captured and distilled the essential expertise in transforming Credit, Collections and Customer Service policies and processes within the innovative framework of a leading-edge software solution.
As a technology consulting and software venture born out of seasoned global consulting expertise, the benefits we provide to clients combine both the values and deliverables of established and mould breaking approaches:
- 30 years of best practise consulting with the world’s top corporations distilled into The Customer Value Group’s software
- Software benefits of speed, value and innovation
- Business benefits of achieving measurable, sustainable results
- International attitude and delivery – language, currency, customs
- Compatibility with existing ERP, legacy systems and data sources
- Collaborative, energetic, practical and empathetic people who think about what it will be like for the client on the day that they leave as much as the challenges on the day they arrive
The Customer Value Group clients manage the Credit, Collections and Customer Service tasks relating to more than €120bn of revenues by using our approach in 60+ countries, 17 languages and multiple currencies.
“A number of things surprised and impressed us about The Customer Value Group’s way of working. They had the courage to tell our management facts that they did not necessarily want to hear. They implemented KPI’s which were simple, but important, and easy-to-implement improvements over our traditional measurements. The implementation of The Customer Value Group software has greatly supported best practice processes, contributing to the achievement of outstanding Working Capital results”
Chief Financial Officer, Global Technology multinational