PRIVACY POLICY

Online Privacy Statement

This website is administered by The Customer Value Group. The primary purpose for www.customervaluegroup.com is to transform Credit, Collections and Customer Service policies and processes within the innovative framework of a leading-edge software solution. We want you to feel secure, and are committed to maintaining your privacy. As part of that commitment we have adopted this Online Privacy Statement.

Information on www.customervaluegroup.com is gathered in two ways: indirectly and directly. Indirectly gathered information, such as your IP address, is collected through our site’s technology. Directly we gather information from you when you register to access our thought leadership data, or send us a request for information. If you register with The Customer Value Group, we will use your information to provide you with a personalized online experience and deliver content best suited to your needs.

If you request information from The Customer Value Group, we will only use your personal information to respond to your requests and to provide you with information about The Customer Value Group services you requested, unless we obtain your permission to use your personal information for other purposes. If you send us a resume or curriculum vitae (CV) to apply online for a position with The Customer Value Group, we will use the information provided to match you with available opportunities.

In addition, information is also collected through the use of cookies (small text files of information placed on your computer when you first visit the site). Most browsers now recognize when a cookie is offered and permit you to refuse or accept it. If you are not sure whether your browser has this capability, you should check with the browser manufacturer, your company’s IT help desk or your Internet service provider.

Cookies are primarily used to enhance your online experience and save and retrieve information about your visit to www.customervaluegroup.com – for example, how you entered our site, how you navigated through the site, and what information you downloaded. We use this information in aggregated form to make our site more useful and attractive to you.

The personal information you provide to us will be retained only for as long as necessary to fulfill the purposes for which the information was collected. We may disclose your information or the contents of your communications if required to do so by law, or as otherwise stated in this policy, or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal process served on us;
  • Protect and defend the rights or property of The Customer Value Group; or
  • Act under exigent circumstances to protect the personal safety of our shareholders or the public.

Also, certain technical processing of e-mail messages and their content may be required to:

  • Send and receive messages;
  • Conform to connecting networks’ technical requirements;
  • Conform to the limitations of our service; or
  • Conform to other similar requirements.

We do not otherwise share personal information with third parties except as necessary to carry out our business or as required by law or other legal processes, and we never sell your personal information. However, in the event that The Customer Value Group and/or related assets are acquired, customer information may be transferred to the acquiring entity.

This site has industry standard security measures in place to protect the loss, misuse and alteration of the information under our control and we make good faith efforts to store the information we collect in a secure operating environment that is not available to the public, but we cannot guarantee complete security.This Web site contains links to Web sites owned by other companies. The Customer Value Group is not responsible for the privacy practices or the content of such Web sites. Please contact those companies directly for more information about their privacy practices.

This policy may change from time to time. If we make any substantive changes to the policy in the future with regard to how we use your information, such changes will be posted on the site in this location.We may offer new services or technologies in the future that collect or use information in different ways. We will notify you of those new data collection practices either by revising this privacy statement when the new service launches, or through a separate privacy statement available upon registration for the new service.

The Customer Value Group recognizes its responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us. You may also use this address to communicate any concerns you may have regarding compliance with our online privacy policy.