VALUE+ SOLUTIONS
The Customer Value Management universe is centred around making customer relationships as profitable as possible. To achieve this, our holistic solution approach targets cost, cash and service: treating each as a symbiotic, inter-dependent piece of the CVM benefits jigsaw.
Customer Master Data Management
Value+ supports the creation and maintenance of complex hierarchical data structures across several ERP data sources as well as discrepancy management across the management of customer master data management changes.
Credit Management
Credit management workflow for credit rating and limit setting. Includes the ability to set reviews periodically on risk codes and direct links to credit bureaus (i.e. D&B).
Sales Order Discrepancy Management
The management of disputes, queries and discrepancies in the sales order management process, plugging gaps in workflow and transparency management within the existing ERP process management.
Billing and Invoicing Discrepancy Management
The management of disputes, queries and discrepancies in the billing and invoicing process, plugging gaps in workflow and transparency management within the existing ERP process management.
Collections Management
Workflow used to prioritise daily activities, automated dunning letters including the ability to segment accounts into different collection strategies and provide real-time reporting/ dashboards.
Dispute and Query Management
Value+ has a full dispute management system which integrates with the collection module. Disputes can be created, routed to another team or held by the collector with related activities routed to other teams. You can dispute part or all of 1 transaction or a number of activities all within the same dispute type.
Cash Allocation and the processing of payments
Includes OCR to remove the need for lockboxes, automated cash application, a workflow process for exceptions, Daily dashboard of unapplied cash, the ability to attach MICR number to a specific account as well as the ability to track productivity of cash appliers.
AR Adjustments, Reconciliation and Research
Intelli-workflow for the creation, approval, routing and management of offsets, refunds, reversals, write-offs, adjustments, reconciliations and research.
Customer Payments and Deduction Management
For the ability to process short payments, automatically match against credit notes/disputes and alerts to notify collectors about unauthorised deductions.
Predictive Analytics
Predict payment behaviour of new customers based on the payment behaviour of similar customers using statistical modeling, machine learning, and artificial intelligence to analyse current data to make predictions about the future.
Targeting and Target Management
Ability to set targets and manage targets across collections and dispute management.
DSO Analytics, Reporting and Payment Trending
Management Dashboards showing daily and trending data as well as 300+ operational reports show consolidated view from company level down to individual performance.